Winrm88 Privacy Policy – Personal Data Protection for Malaysian Players

Winrm88 is an online betting platform that operates and serves users in Malaysia. In the context of this Privacy Policy, "we," "platform" and "winrm88" refer to the company operating the website and related services accessible at winrm88.bet.

This policy applies to all individuals who:

• Visiting the winrm88 website even without registering;
• Registering a new account with winrm88;
• Using any of the services or games offered by winrm88;
• Contacting the winrm88 customer support team via live chat, WhatsApp or email;
• Participating in winrm88 promotions, contests or the VIP Rewards programme.

By using the winrm88 platform, you acknowledge that you have read and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Depending on how you interact with winrm88, we may collect the following categories of personal data:

Winrm88 does not collect sensitive information such as members' health records, religious beliefs, or political affiliations.

Your personal data is collected through the following channels on winrm88:

• Account registration: You provide basic information such as your name, phone number, and email address when creating a new account;
• Identity verification (KYC): When going through the identity verification process for withdrawal or compliance purposes, you may be required to submit a copy of your identification card or other supporting documents;
• Financial transactions: Payment method details are collected during deposits or withdrawals, whether via Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost or FPX;
• Platform usage: Our system automatically records technical and usage data whenever you access the platform, including games played, bets placed on live EPL or Malaysia Super League matches, and session duration;
• Communications with us: Data is collected when you contact our customer support team via live chat or email;
• Cookies and tracking technologies: We use cookies to enhance the user experience and analyse platform traffic.

Winrm88 uses collected personal data solely for legitimate and necessary purposes, including:

• Account management: Creating, verifying, and maintaining your member account at winrm88;
• Transaction processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your preferred local Malaysian payment method;
• Legal compliance (KYC/AML): To fulfil identity verification and anti-money laundering obligations as required by law;
• Security and fraud prevention: Detecting and preventing any fraudulent activity, multi-account usage, or platform abuse;
• Service improvement: Analysing usage patterns to improve games, platform features, and the overall user experience;
• Marketing communications: To send information about promotions, bonuses, VIP Rewards and platform updates — provided you have given your consent to receive such communications;
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to members.

Winrm88 prioritises member privacy and does not sell or rent your personal data to any third party for marketing purposes. However, we may share your data in the following limited circumstances:

• Payment service providers: Transaction information that must be shared with payment processors such as FPX, Touch 'n Go eWallet, or DuitNow providers to process your transactions;
• Game software providers: Minimum required data is shared with licensed game providers to ensure proper game functionality;
• Legal authorities: winrm88 will disclose member information to the relevant authorities where required by Malaysian law, court order, or in the course of a financial crime investigation;
• Auditors and professional advisors: Audit firms or legal advisors bound by strict confidentiality agreements.

Winrm88 continually invests in security technologies and procedures to protect member personal data. Key security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your browser and winrm88's servers is fully encrypted;
• Two-Factor Authentication (2FA): 2FA is available for all accounts as an added layer of security;
• 24/7 Monitoring: Our security system continuously monitors for any unusual activity at all times;
• Strict access controls: Only authorised personnel with a legitimate job requirement are permitted to access member personal data;
• Regular security testing: The winrm88 platform undergoes regular penetration testing and security audits conducted by independent third parties;
• Regular data backups: Data is automatically backed up to multiple secure locations to prevent data loss.

That said, no security system is entirely foolproof. winrm88 encourages members to play their part in keeping their accounts secure by using strong passwords and never sharing their login credentials with anyone.

Winrm88 uses cookies — small text files stored on your device — to enhance your experience on our platform. The types of cookies we use are:

• Essential cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled;
• Performance cookies: Collecting information on how you use the platform (e.g. which games you play most often) to help us improve our services;
• Preference cookies: Saving your preferences such as language and platform display settings;
• Analytics cookies: Helping us understand traffic patterns and user behaviour for the continuous improvement of the winrm88 platform.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect core platform functionality.

Winrm88 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law:

• Active account data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes;
• Financial transaction records: Retained for 7 years in accordance with Malaysian legal requirements on financial records and AML;
• Customer support data: Retained for 2 years after the conclusion of the relevant interaction;
• Technical log data: Retained for 90 days for security and fraud detection purposes.

Once the specified retention period has passed, data will be securely deleted or anonymised in accordance with our data deletion procedures.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by winrm88:

• Right of access: You have the right to request a copy of the personal data we hold about you;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data;
• Right to erasure: In certain circumstances, you may request the deletion of your personal data ("right to be forgotten"), subject to our legal obligations to retain certain records;
• Right to object to processing: You may object to the processing of your personal data for specific purposes, such as direct marketing;
• Right to withdraw consent: You may withdraw your consent to data processing at any time.

To exercise any of the rights above, please contact the winrm88 privacy team by email at support@winrm88.bet. We will process your request within 30 working days.

Winrm88 strictly prohibits the registration or use of the platform by individuals under 18 years of age. We do not knowingly collect personal data from minors.

If we discover that personal data of a minor has been collected without proper age verification, we will:

• Immediate closure of the relevant account;
• Erasing all associated personal data;
• Returning any remaining account balance in accordance with the prescribed procedures.

The winrm88 platform may contain links to third-party websites or services in certain contexts, such as payment providers (Touch 'n Go, GrabPay, DuitNow) that may have their own privacy policies.

Winrm88 is not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policy of every platform you use to process your payments.

If you have any questions, concerns, or complaints regarding how winrm88 handles your personal data, please contact our Privacy Officer:

• Email: support@winrm88.bet
• Live Chat: Available 24/7 within the winrm88 platform
• Response time: We are committed to responding to all privacy enquiries within 5 working days

Winrm88 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to members via in-platform notifications or email. The latest version of this Privacy Policy is always accessible on this page.